IDC Opinion

In This Study

Methodology

The Impact of Exchange Rates

Revenue Recognition

Executive Summary

Situation Overview

Introduction

Key Trends in the Business Outsourcing Market

Captive/BPO Outsourcing Centers in the CE Region

The Business-Services Outsourcing Market in Central Europe

Customer-Care Outsourcing

Key Developments in Customer-Care Outsourcing

Finance & Accounting Outsourcing

Key Developments in Finance & Accounting Outsourcing

Procurement Outsourcing

Key Developments in Procurement Outsourcing

Human-Resources Outsourcing

Key Developments in Human-Resources Outsourcing

Central European Business-Services Outsourcing: Country Analysis

Business-Services Outsourcing in the Czech Republic

Economic and Political Overview

IDC Analysis

Business-Services Outsourcing in Poland

Economic and Political Overview

IDC Analysis

Business-Services Outsourcing in Hungary

Economic and Political Overview

IDC Analysis

Business-Services Outsourcing in Slovakia

Economic and Political Overview

IDC Analysis

Future Outlook

Forecast and Assumptions

Market Context

Vendor Snapshot

Accenture

CapGemini

EDS

HP

IBM

Essential Guidance

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Related Research

Definitions

Business Outsourcing

Human Resources

Procurement

Finance and Accounting

Customer Care

Synopsis