Abstract

This study provides IDC's assessment of the 2006 market in Central Europe (CE) for business-services outsourcing, as well as quantifying spending forecasts for the 2007–2011 period by country and business function. Additionally, IDC provides insight into the latest developments in the BPO segment in the region.

"IDC analysis shows that CE delivery centers present an ideal talent base for delivering high-value customer care in comparison to far higher wages in WE and a far lower level of language skills in the Far East. This is currently being underused. As higher-value customer-care services are increasingly being demanded, CE delivery centers are best positioned to take advantage of the situation." — Arun Chandramohan, Senior Analyst, IDC CEMA